Refund Policy

Digital service — no physical returns

Kegister is a digital subscription service. There are no physical goods, so there is nothing to return.

Try before you pay

Every new business gets a 14-day free trial with no payment required, so you can test everything before deciding to subscribe.

Billing and cancellation

Subscriptions are billed in advance for the chosen period (monthly or every 3 months). You can cancel at any time from the Billing & Plan page. Cancelling stops future charges, and your access continues until the end of the period you have already paid for.

When refunds apply

Payments for a period that has already started are generally non-refundable. We do give refunds in these cases:

• A duplicate or accidental double charge.
• A charge made after the subscription was cancelled.
• A payment was taken but the plan was not activated, and our support team cannot fix it.

How to request a refund

Email kegisterapp@gmail.com within 14 days of the charge, including your payment reference and your business name. We reply within 2 business days.

How refunds are paid

Approved refunds go back to the original payment method. The time it takes to appear depends on your bank and the payment provider (Flutterwave).

Contact

Kegister, operated by Emmanuel Emeribe — Flat 4, No 7 Oye Nkwelle, Opposite Nkwelle Community Hall, Awka, Nigeria. Email: kegisterapp@gmail.com. Phone: +234 908 456 3162.